Privacy Policy
Introduction
Physioflow (referred to as “we,” “our,” or “us”) is committed to safeguarding the privacy of our patients and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
- Open and Transparent Management of Personal Information
We are committed to being open and transparent about how we handle your personal information. This policy provides a clear explanation of our practices regarding the collection, use, and disclosure of your personal information. For any questions or concerns, please contact us (see at the bottom of the document).
We use Cliniko as our practice software. You can access their privacy policy https://www.cliniko.com/policies/privacy
- Anonymity and Pseudonymity
Wherever possible, we allow you to interact with us anonymously or using a pseudonym. However, in many cases, such as when receiving healthcare services or managing appointments, we will require your personal information to ensure that we provide appropriate care and service.
- Collection of Solicited Personal Information
We collect personal information that is necessary for the purposes of providing healthcare services and managing our clinic operations. This information may include, but is not limited to:
- Name
- Contact details (phone number, email address, mailing address)
- Date of birth
- Medical history and health information
- Payment details
We collect this information directly from you, through our website, or from third parties with your consent.
- Dealing with Unsolicited Personal Information
If we receive personal information that we did not solicit, we will assess whether the information is relevant to our functions or activities. If the information is not relevant or necessary, we will take reasonable steps to destroy or de-identify the information.
- Notification of the Collection of Personal Information
At or before the time we collect personal information, we will inform you of:
- The purpose for which the information is being collected
- Any third parties to whom we may disclose the information
- How you can access and correct your information
- Our contact details for privacy-related queries
- Use or Disclosure of Personal Information
We will use or disclose your personal information only for the primary purpose for which it was collected or for a secondary purpose that is related to the primary purpose and within your reasonable expectations. This includes:
- Providing healthcare and related services
- Billing and administrative purposes
- Communicating with you about your care
- Compliance with legal obligations
We will not disclose your personal information to third parties without your consent, except as required by law or as outlined in this policy.
- Direct Marketing
We may use your personal information to send you information about our services that may be of interest to you. If you do not wish to receive such marketing communications, you can opt-out by contacting us via the details below.
- Cross-Border Disclosure of Personal Information
If we need to disclose your personal information to overseas recipients, we will take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or provides an equivalent level of protection.
- Adoption, Use, or Disclosure of Government Identifiers
We will not use or disclose government identifiers (e.g., Medicare numbers) unless required by law or where it is necessary to provide our services.
- Quality of Personal Information
We strive to ensure that the personal information we hold is accurate, complete, and up-to-date. You can assist us by notifying us of any changes to your personal information.
- Security of Personal Information
We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. This includes physical, administrative, and technical safeguards.
- Access to Personal Information
You have the right to access the personal information we hold about you. To request access, please contact us at [contact details]. We will provide access in accordance with the Privacy Act 1988 and may charge a reasonable fee for processing the request.
- Correction of Personal Information
If you believe that the personal information we hold about you is incorrect, incomplete, or out-of-date, please contact us at [contact details]. We will take reasonable steps to correct the information as necessary.
In the case of a data breach
Under the Privacy Act, organisations must notify affected individuals and the Office of the Australian Information Commissioner (OAIC) of breaches, unauthorised access, loss, or theft of personal information, likely to cause serious harm. Serious harm may be financial, psychological or reputation damage. This needs to be done within 30 days of the breach occurring. More information about a breaches can be found at https://www.oaic.gov.au/privacy/your-privacy-rights/data-breaches/what-is-a-notifiable-data-breach
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it periodically.
Contact Us
For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Physioflow from Bellarine Sports Medicine Centre
1 East Street, Drysdale, VIC. 3222
03 4245 1119
Physioflow from Torquay Sports Medicine Centre
Surf City Shopping Centre
11/61 Geelong Road, Torquay, VIC 3227
(03) 4245 1122
Effective Date
This Privacy Policy is effective as of Wednesday 25th September 2024.